About Us
About Divyadoot India Welfare Foundation
Divyadoot India Welfare Foundation is a non-profit organization dedicated to serving humanity with compassion, dignity, and selfless commitment. We work to support people during their most difficult times by providing emergency medical assistance, ambulance services, dead body transportation, freezer box facilities, shelter, food, and essential care for the poor, homeless, and vulnerable.
Our mission is to ensure that no individual is left without help during illness, emergencies, or times of crisis. We believe that every human being deserves respect, care, and the opportunity to live with dignity.
Through community participation, volunteer support, and social welfare initiatives, we strive to build a compassionate society where every life is valued, every family receives support, and every act of kindness creates lasting hope.
Founder Message
“Divyadoot India Welfare Foundation is not just an organization—it is a commitment to serving humanity. Our mission is to reach those who are deprived of life’s basic necessities due to financial hardship. We invite every capable citizen to become a part of this noble mission and contribute towards building a better, more compassionate, and empowered India.”
1. Purpose
The purpose of this Governance Manual is to ensure that the Foundation operates in a transparent, accountable, lawful, and effective manner. It establishes a governance framework where every decision is guided by the principles of public welfare, integrity, fairness, and responsibility.
2. Governance Principles
The Foundation shall be governed by the following core principles:
Integrity
Transparency
Accountability
Fairness
Humanity
Legal Compliance
Financial Discipline
Confidentiality
Compassion
Respect
3. Organizational Structure
Founder / Chairperson
Responsibilities
Determine the long-term vision and direction of the Foundation.
Make strategic and policy-level decisions.
Represent the Foundation before government authorities, partners, donors, and the public.
Approve major projects and initiatives.
Board of Trustees / Governing Body
Responsibilities
Approve organizational policies.
Monitor financial performance.
Review the Foundation’s progress.
Approve the Annual Report.
Review Audit Reports.
Executive Director / CEO (If Appointed)
Responsibilities
Manage the day-to-day operations of the Foundation.
Coordinate employees and volunteers.
Ensure proper implementation of projects.
Prepare organizational reports.
Finance Department
Responsibilities
Maintain accounts and financial records.
Manage banking operations.
Process payments.
Coordinate audits.
Prepare budgets.
Medical Assistance Department
Responsibilities
Receive patient assistance applications.
Verify medical documents.
Coordinate with hospitals.
Recommend financial assistance.
Shelter Home Department
Responsibilities
Manage Shelter Home operations.
Ensure food, healthcare, and safety.
Maintain residents’ records.
Ambulance & Emergency Response Department
Responsibilities
Operate ambulance services.
Provide emergency response assistance.
Coordinate with hospitals.
Funeral Support Department
Responsibilities
Manage Moksh Vahini Services.
Operate Freezer Box Services.
Coordinate funeral assistance.
Food & Relief Department
Responsibilities
Organize food distribution.
Provide ration assistance.
Conduct disaster relief operations.
Volunteer Management Department
Responsibilities
Register volunteers.
Conduct volunteer training.
Assign duties and responsibilities.
Ensure compliance with the Volunteer Code of Conduct.
4. Standing Committees
(A) Medical Assistance Committee
Responsibilities
Determine patient eligibility.
Recommend financial assistance.
Verify medical documents.
(B) Finance & Audit Committee
Responsibilities
Monitor financial management.
Review budgets.
Conduct audit oversight.
Ensure financial compliance.
(C) Crowdfunding Review Committee
Responsibilities
Approve crowdfunding campaigns.
Verify beneficiary information.
Monitor campaign implementation.
(D) Shelter Home Committee
Responsibilities
Supervise Shelter Home operations.
Ensure safety and security.
Oversee resident welfare.
(E) Ethics & Compliance Committee
Responsibilities
Investigate complaints.
Ensure compliance with the Code of Conduct.
Review Conflict of Interest matters.
5. Decision-Making Process
All major decisions shall be taken during committee meetings.
Every decision shall be documented in writing.
Wherever required, decisions shall be made through majority voting.
Members having a Conflict of Interest shall not participate in the decision-making process.
6. Meetings
Governing Body
At least one meeting every three months.
Finance Committee
One meeting every month.
Medical Assistance Committee
As required, with a minimum of one meeting per week.
Emergency Meeting
May be convened immediately during emergency situations.
7. Record Keeping
The Foundation shall securely maintain the following records:
Member Register
Meeting Minutes
Donation Register
Bank Records
Audit Reports
Patient Assistance Records
Volunteer Records
Ambulance Service Records
Freezer Box Service Records
Shelter Home Records
Last Rites Assistance Records
8. Conflict of Interest Policy
If any Trustee, Employee, or Volunteer may receive personal benefit from a decision, they must disclose the conflict in writing and shall not participate in that decision-making process.
9. Financial Controls
A separate bank account shall be maintained in the name of the Foundation.
All financial transactions shall be conducted through banking channels.
Cash payments shall be avoided wherever possible.
Payments exceeding the prescribed limit shall require the signatures of two authorized signatories.
The Foundation shall conduct an Annual Audit.
10. Transparency Policy
Subject to confidentiality requirements, the Foundation may periodically publish:
Annual Report
Audit Report
Project Details
Summary of Donations Utilized
Impact Report
11. Code of Ethics
Every member of the Foundation shall:
Perform duties honestly and with integrity.
Never misuse the Foundation for personal gain.
Not discriminate on the basis of religion, caste, gender, language, or region.
Treat every beneficiary with dignity and respect.
12. Amendment Policy
This Governance Manual may be amended only with the approval of the Governing Body. Every amendment shall be documented and maintained in the official records of the Foundation.
ye sewaye future mein start hogi jab ngo or badha ho jayega…..
1. Purpose
The purpose of this Standard Operating Procedure (SOP) is to provide fair, transparent, and timely medical assistance to economically weaker patients suffering from serious illnesses while ensuring accountability and dignity throughout the assistance process.
2. Eligibility
The following individuals may apply for medical assistance:
Economically weaker families.
Patients suffering from serious illnesses.
Accident victims.
Children requiring critical medical treatment.
Cancer patients.
Heart disease patients.
Kidney disease patients.
Liver disease patients.
Neurological patients.
Patients admitted to the ICU.
Other serious medical cases.
3. Required Documents
Applicants must submit the following documents (where applicable):
Aadhaar Card of the patient.
Aadhaar Card of the parent/guardian or family member (if required).
Passport-size photograph.
Doctor’s prescription.
Medical reports.
Hospital cost estimate.
Hospital name and address.
Income certificate (if available).
Bank account details (if required).
Mobile number.
Written consent from the patient or family member.
4. Application Process
The application process shall include the following steps:
Submission of the application.
Preliminary verification of all submitted documents.
Assignment of a unique Case ID.
Registration of the case in both digital and physical records.
5. Document Verification
The Foundation shall verify:
Confirmation of the patient’s admission or treatment from the hospital.
Confirmation of treatment from the attending doctor (where required).
Verification of the estimated treatment cost.
Review of the applicant’s financial condition.
Home visit, if necessary.
If documents are incomplete or suspicious, additional information may be requested.
6. Medical Review Committee
The Medical Assistance Committee shall review each application based on:
Severity of the illness.
Necessity of medical treatment.
Financial condition of the applicant.
Availability of Government healthcare schemes.
Availability of Foundation funds.
The Committee may:
Approve the application.
Partially approve the application.
Reject the application.
7. Crowdfunding Process
If additional financial support is required:
Written consent shall be obtained from the patient or legal guardian.
The patient’s story shall be published only after proper verification.
Only essential medical documents shall be shared.
Sensitive personal information shall remain confidential.
The fundraising target amount shall be clearly mentioned.
Regular updates regarding funds raised and their utilization shall be published.
8. Utilization of Funds
The Foundation shall make every effort to ensure:
Payments are made directly to the hospital whenever possible.
If direct payment is not possible, alternative arrangements shall be made based on proper documentation.
All payments are processed through banking channels.
Every financial transaction is properly recorded.
9. Patient Privacy
The Foundation shall:
Maintain complete confidentiality of the patient’s medical information.
Not publish photographs or videos without written permission.
Never use patient information for commercial purposes.
10. Scope of Assistance
Subject to available resources, the Foundation may provide:
Full Medical Assistance.
Partial Medical Assistance.
Medicine Support.
Surgical Assistance.
ICU Support.
Diagnostic Test Assistance.
11. Case Closure
After completion of treatment:
Confirmation shall be obtained from the hospital.
Final payment records shall be maintained.
A summary of expenses shall be prepared.
An Impact Update may be shared with donors, subject to the patient’s consent.
12. Anti-Fraud Policy
If it is found that:
Documents are forged.
False medical information has been provided.
Funds have been misused.
The Foundation may:
Suspend or cancel financial assistance.
Terminate the crowdfunding campaign.
Initiate legal proceedings, wherever necessary.
13. Coordination with Government Schemes
Wherever possible, the Foundation shall first determine whether the patient is eligible for Government healthcare schemes such as:
Ayushman Bharat.
State Government Health Schemes.
Other Government Assistance Programs.
The Foundation shall first encourage the applicant to avail these benefits. If additional financial support is still required, the Foundation may provide assistance based on available resources.
14. Principles of Service
The Foundation is committed to the following principles:
No discrimination based on religion, caste, language, gender, or region.
Respectful and dignified treatment of every patient.
Transparency and accountability in every stage of assistance.
Timely support whenever possible.
Fair and responsible utilization of available resources.
ye sewaye future mein start hogi jab ngo or badha ho jayega…..
1. Purpose
The purpose of this policy is to ensure that all donations and funds received through crowdfunding are collected, managed, utilized, and reported in a transparent, secure, lawful, and accountable manner.
2. Scope of the Policy
This policy applies to all forms of donations received by the Foundation, including:
Individual Donations
Corporate CSR Contributions
Online Donations
UPI / Bank Transfers
Cheques / Demand Drafts
In-kind Donations (such as food, medicines, clothing, wheelchairs, etc.)
3. Principles for Accepting Donations
The Foundation shall accept only those donations that:
Are legally obtained.
Are consistent with the objectives of the Foundation.
Are not subject to any unlawful conditions or undue influence.
The Foundation reserves the right to decline any donation if its source is suspicious, illegal, or inconsistent with the Foundation’s values or applicable laws.
4. Crowdfunding Campaign Approval Process
Before launching any crowdfunding campaign:
The identity of the patient or beneficiary shall be verified.
Supporting documents shall be reviewed.
The actual need for assistance shall be assessed.
Estimated treatment or project costs shall be verified.
Written consent shall be obtained from the beneficiary or authorized family member.
5. Campaign Information
Where appropriate, each crowdfunding campaign may include:
Case ID
Brief description of the illness or situation
Estimated expenses
Purpose of fundraising
Target Amount
Amount Raised
Remaining Amount Required
6. Use of Funds
Funds received through donations shall be used only for the purpose for which they were collected.
Wherever possible:
Payments shall be made directly to the hospital or service provider.
Proper financial records of every payment shall be maintained.
7. Surplus Funds
If a campaign receives funds exceeding the required amount:
The Foundation shall first ensure that all genuine needs of the beneficiary have been fulfilled.
If surplus funds remain and donor conditions permit, the remaining amount may be utilized for other similar charitable assistance programs.
Any specific conditions imposed by donors regarding fund utilization shall always be respected.
8. Rights of Donors
Every donor has the right to:
Receive information about the Foundation’s activities.
Review a summary of how donated funds have been utilized, in accordance with the Foundation’s policies.
Contact the Foundation for clarification regarding donations.
9. Transparency
The Foundation shall make every effort to publish:
Summary of assistance provided (while maintaining beneficiary confidentiality)
Annual Activity Report
Audit Report (where applicable)
Impact Report
10. Privacy
The Foundation respects the privacy of both donors and beneficiaries.
Without prior permission, the Foundation shall not publicly disclose:
Mobile Numbers
Email Addresses
Residential Addresses
Identity Documents
unless disclosure is required by law.
11. Donation Receipt
An official donation receipt shall be issued for every contribution in accordance with applicable laws and regulations.
12. Refund Policy
If a donation has been made mistakenly, the Foundation shall review the request in accordance with its applicable refund policy and legal requirements.
If the donated funds have already been utilized for their intended charitable purpose, a refund may not be possible.
13. Prohibited Activities
The Foundation shall not:
Publish false or exaggerated beneficiary stories.
Conduct campaigns using forged or fabricated documents.
Use donated funds for personal benefit.
Publish any material that compromises the dignity of beneficiaries.
14. Grievance Redressal
Any donor or beneficiary may submit a written complaint.
The Foundation shall review the complaint fairly and make every effort to respond within a reasonable period.
15. Policy Review
This policy shall be reviewed periodically to ensure compliance with changing laws, organizational activities, and recognized best practices.
“We are committed to utilizing every donation with complete honesty, transparency, and accountability. Our mission is to ensure that every contribution reaches the right beneficiary with dignity and is used solely for its intended charitable purpose.”
ye sewaye future mein start hogi jab ngo or badha ho jayega…..
1. Purpose
The Shelter Home of Divyadoot India Welfare Foundation is not merely a place to stay; it is a safe, secure, and dignified environment where every resident is provided with food, healthcare, safety, hygiene, and the opportunity to live with dignity.
2. Eligibility
The following individuals may apply for admission to the Shelter Home:
Destitute senior citizens.
Economically weaker individuals.
Patients or their attendants requiring temporary accommodation during medical treatment (where facilities are available).
Persons with disabilities.
Families affected by natural disasters requiring temporary shelter.
Individuals referred by the Police, District Administration, or Courts (where accepted by the Foundation).
3. Required Documents
Where available, applicants shall provide:
Aadhaar Card or any valid Government Identity Proof.
Passport-size Photograph.
Mobile Number (if available).
Family or Guardian Details (if available).
Medical Report (where health-related support is required).
Police Verification (for long-term residence, wherever required under applicable laws).
If an applicant does not possess any documents, the Foundation may coordinate with the local administration to follow an alternative admission process.
4. Admission Process
The admission process shall include:
Submission of the application.
Preliminary interview.
Verification of documents.
Initial health assessment.
Medical assistance, if required.
Admission upon approval by the Admission Committee.
Allocation of a Unique Shelter ID to every resident.
5. Facilities Available
Subject to available resources, the Foundation may provide:
Safe accommodation.
Nutritious meals.
Clean drinking water.
Beds and essential clothing.
Primary healthcare support.
Mental and emotional support (where possible).
Hygienic toilets and bathing facilities.
Recreational and community activities.
Yoga, meditation, and health awareness programs.
6. Food Policy
The Foundation shall ensure:
Nutritious and hygienic meals every day.
Special dietary arrangements for residents with medical conditions, wherever possible.
Regular monitoring of food quality and hygiene standards.
7. Health Policy
The Foundation shall provide:
Basic health screening at the time of admission.
Hospital referrals whenever necessary.
Regular health camps.
Proper records of medicines and treatments.
8. Safety Policy
The Shelter Home shall maintain:
24×7 security arrangements (where feasible).
Separate accommodation for men and women, wherever necessary.
CCTV surveillance in common areas while respecting privacy.
Fire safety equipment.
Emergency evacuation procedures.
9. Rights of Residents
Every resident shall have the right to:
Be treated with dignity and respect.
Live in a safe and secure environment.
Receive food and clean drinking water.
Access healthcare support according to available resources.
Submit complaints without fear.
Have their privacy respected.
10. Responsibilities of Residents
Residents are expected to:
Respect fellow residents.
Refrain from violence, substance abuse, misconduct, or illegal activities.
Protect the Foundation’s property.
Cooperate with staff and volunteers.
Follow all Shelter Home rules and regulations.
11. Prohibited Activities
The following activities are strictly prohibited within the Shelter Home:
Consumption of alcohol or narcotic substances.
Violence or physical assault.
Theft.
Harassment or discrimination.
Illegal activities.
Possession of weapons, except where legally permitted.
12. Grievance Redressal
Every resident has the right to submit a complaint.
Complaints shall be investigated confidentially.
The appropriate committee shall take necessary decisions.
In serious cases, the Police or relevant authorities may be informed.
13. Responsibilities of Volunteers & Staff
All volunteers and staff shall:
Treat every resident with dignity and respect.
Ensure non-discrimination.
Protect confidential information.
Maintain Zero Tolerance against exploitation, abuse, or misconduct.
14. Exit Policy
A resident may leave the Shelter Home under the following circumstances:
Voluntary decision of the resident.
Reunification with family members.
Successful rehabilitation or alternative accommodation.
Serious violation of Shelter Home rules after due process.
Court or Government orders.
15. Record Management
A separate file shall be maintained for every resident containing:
Shelter ID.
Date of Admission.
Identity Details.
Medical Records.
Family Information.
Assistance Provided.
Date and Reason for Exit.
16. Child Protection
If the Foundation begins providing shelter services for children in the future, it shall fully comply with the Juvenile Justice (Care and Protection of Children) Act and all other applicable Indian laws. A separate Child Protection Policy shall be implemented.
17. Annual Review
The Foundation shall conduct an annual review of the Shelter Home’s services, safety, food quality, healthcare facilities, and resident satisfaction to ensure continuous improvement and quality standards.
ye sewaye future mein start hogi jab ngo or badha ho jayega…..
Objective: No individual should go hungry due to financial hardship. The Foundation is committed to providing nutritious, hygienic, and dignified food assistance to those in need.
1. Purpose
The Food Bank & Community Kitchen Program of Divyadoot India Welfare Foundation is established to provide nutritious, hygienic, and safe meals to underprivileged and needy individuals through organized food distribution and community kitchen initiatives.
2. Beneficiaries
The following individuals may benefit from this program:
Economically weaker families.
Destitute individuals.
Senior citizens.
Persons with disabilities.
Attendants of patients in hospitals (where feasible).
People affected by natural disasters.
Families facing temporary financial or social crises.
3. Types of Services
Subject to available resources, the Foundation may operate:
Daily Free Meal Distribution.
Community Kitchen.
Food Bank (Ration Assistance).
Special Food Distribution during Festivals and Special Occasions.
Emergency Food Relief during Natural Disasters and Emergencies.
4. Food Quality
The Foundation shall make every effort to ensure that:
Meals are prepared in a clean and hygienic environment.
Fresh ingredients are used.
Safe drinking water is provided.
Food is nutritious and well-balanced.
Stale, spoiled, or unsafe food is never distributed.
5. Food Safety
The Foundation shall maintain:
Regular kitchen cleaning and sanitation.
Personal hygiene standards for staff and volunteers.
Safe storage of food items.
Regular checking of expiry dates.
Routine pest control and food safety measures.
6. Food Distribution Process
During food distribution:
Beneficiary identification may be conducted where necessary.
Quantity of food distributed shall be recorded.
Food shall be distributed with dignity and respect.
Proper crowd management and discipline shall be maintained.
Priority may be given to senior citizens, persons with disabilities, and individuals with special needs.
7. Food Bank (Ration Assistance)
Where ration assistance is provided, the Foundation may distribute, depending on available resources:
Wheat Flour
Rice
Pulses (Dal)
Cooking Oil
Salt
Sugar
Spices
Other Essential Food Items
8. Food Donations
If an individual or organization wishes to donate food or food supplies:
Items must be safe, hygienic, and fit for consumption.
Expiry dates shall be verified before acceptance.
Expired, damaged, or unsafe food items shall not be accepted.
9. Role of Volunteers
Volunteers shall:
Assist in food preparation.
Support food distribution activities.
Treat beneficiaries with dignity and respect.
Follow hygiene and food safety guidelines at all times.
10. Record Management
The Foundation shall maintain records of:
Date of food distribution.
Estimated number of beneficiaries served.
Food items received as donations.
Food items utilized.
Details of special food distribution programs.
11. Respect & Dignity
During food distribution:
Every beneficiary shall be treated with dignity and respect.
No person’s dignity shall be compromised.
Photographs or videos shall only be taken with the beneficiary’s consent.
No discrimination shall be made on the basis of religion, caste, gender, language, or social background.
12. Disaster Relief
During floods, earthquakes, fires, pandemics, or other emergencies, the Foundation may organize emergency community kitchen services and food distribution programs based on available resources.
13. Transparency
The Foundation shall:
Maintain separate records of food-related donations.
Provide utilization reports to major donors wherever appropriate.
Include a summary of Food Bank and Community Kitchen activities in its Annual Report.
14. Health & Safety
The Foundation shall ensure:
Availability of First Aid facilities in the kitchen.
Installation of Fire Extinguishers.
Regular inspection of gas connections and electrical systems.
Compliance with food safety standards and hygiene protocols.
15. Policy Review
This policy shall be reviewed periodically, and necessary amendments may be made to ensure continuous improvement, legal compliance, and effective implementation of the Food Bank & Community Kitchen Program.
ye sewaye future mein start hogi jab ngo or badha ho jayega…..
Objective: To provide dignity, security, healthcare, care, and social support to economically weaker, destitute, neglected, or elderly individuals living alone, enabling them to lead a safe and respectful life. This policy should be implemented in compliance with the Maintenance and Welfare of Parents and Senior Citizens Act, 2007, and other applicable Indian laws.
1. Purpose
The purpose of Divyadoot India Welfare Foundation is to ensure that no senior citizen is forced to live a helpless life due to financial hardship, social isolation, or family neglect. The Foundation is committed to providing care, dignity, and essential support to elderly individuals based on available resources.
2. Eligibility
The following senior citizens may be eligible for assistance:
Individuals aged 60 years or above.
Economically weaker senior citizens.
Elderly persons living alone.
Destitute or abandoned senior citizens.
Senior citizens suffering from serious illnesses.
Senior citizens with disabilities.
Elderly individuals who have no one to care for them.
3. Services Available
Subject to available resources, the Foundation may provide the following services:
Health Assistance
Regular health check-up camps.
Medical consultation (where feasible).
Assistance with medicines.
Support in accessing hospitals and healthcare facilities.
Food Assistance
Free meals.
Ration assistance.
Nutrition support programs.
Shelter Assistance
Accommodation in Shelter Homes (where available).
Temporary shelter facilities.
Mental & Social Support
Regular visits to elderly individuals living alone.
Community engagement programs.
Recreational and social interaction activities.
Emergency Assistance
Ambulance coordination.
Emergency medical assistance.
Administrative support (where feasible).
4. Application Process
The assistance process shall include:
Submission of the application.
Verification of identity and personal circumstances.
Assessment of actual needs.
Determination of the type of assistance to be provided.
5. Home Visit
Where necessary, an authorized representative of the Foundation may:
Visit the applicant’s residence.
Assess the actual living conditions and needs.
Understand the family’s circumstances.
Recommend appropriate assistance.
6. Respect & Dignity
Every senior citizen shall be treated with:
Respect and dignity.
Equality without discrimination.
Protection of personal privacy.
Respect for their opinions and decisions.
7. Role of Volunteers
Volunteers shall:
Visit senior citizens regularly.
Assist in delivering essential items.
Provide companionship to reduce loneliness.
Report health or welfare concerns to the Foundation.
8. Health Records
Where possible, the Foundation shall maintain records of:
Blood Pressure.
Diabetes.
Regular Medications.
Allergies.
Emergency Contact Information.
9. Safety & Protection
If the Foundation becomes aware of any senior citizen facing:
Physical violence.
Neglect.
Financial exploitation.
Property-related harassment.
The Foundation may coordinate with the appropriate Government authorities, Police, or legal aid organizations in accordance with applicable laws and available resources.
10. Privacy
The Foundation shall ensure that:
All personal information remains confidential.
Photographs or videos are not published without prior consent.
Medical records remain private and secure.
11. Grievance Redressal
Every beneficiary or their authorized representative has the right to submit a complaint.
The Foundation shall review all complaints fairly and take appropriate action within a reasonable time.
12. Special Programs
The Foundation may organize:
Senior Citizen Felicitation Programs.
Health Camps.
Yoga and Meditation Programs.
Legal Awareness Sessions.
Digital Literacy Training.
Social Interaction and Community Engagement Events.
13. Record Management
A separate record shall be maintained for every beneficiary, including:
Beneficiary ID.
Identity Details.
Health Information.
Assistance Provided.
Home Visit Reports.
Emergency Contact Information.
14. Policy Review
This policy shall be reviewed annually, and necessary amendments may be made to improve the effectiveness, transparency, and quality of services provided to senior citizens.
ye sewaye future mein start hogi jab ngo or badha ho jayega…..
Important Principle: The objective of this scheme is to provide dignified assistance for the marriage of daughters belonging to economically weaker families. This program does not promote dowry in any form. The Foundation strongly opposes the practice of dowry and is committed to encouraging dowry-free marriages.
1. Purpose
The purpose of Divyadoot India Welfare Foundation is to provide essential and dignified support for the marriage of daughters from economically weaker families, ensuring that financial hardship does not become a barrier to marriage.
2. Eligibility
The following applicants may apply for assistance:
Economically weaker families.
Orphan girls.
Daughters of widowed mothers.
Girls with disabilities.
Families facing severe financial hardship.
Families affected by natural disasters or other exceptional circumstances.
3. Required Documents
Applicants should submit the following documents (where available):
Aadhaar Card of the Bride.
Aadhaar Card of the Groom.
Income Certificate (if available).
Family Identity Proof.
Proposed Date of Marriage.
Details of the Marriage Venue.
Verification by the Local Gram Pradhan, Councillor, Municipal Authority, or other Competent Authority (where required).
4. Verification Process
The Foundation shall:
Assess the financial condition of the family.
Conduct a Home Visit where necessary.
Verify all submitted documents.
Confirm the authenticity of the proposed marriage.
5. Types of Assistance
Subject to available resources, the Foundation may provide the following assistance:
Financial Assistance
Limited financial support for marriage expenses.
Material Assistance
The Foundation may provide essential household items such as:
Clothing.
Blankets.
Kitchen Utensils.
Other essential household items, as per Foundation policy.
Marriage Event Support
The Foundation may also assist through:
Community Marriage Programs.
Coordination of Marriage Venues (where feasible).
Support for food arrangements, subject to available resources.
6. Anti-Dowry Policy
The Foundation shall:
Not provide money or material intended as dowry.
Reserve the right to refuse assistance where dowry demands are involved.
Promote and encourage Dowry-Free Marriages.
7. Principle of Equality
The Foundation shall provide assistance without discrimination on the basis of:
Religion.
Caste.
Language.
Region.
Community.
8. Assistance Approval Process
The approval process shall include:
Receipt of the application.
Verification of supporting documents.
Preparation of the Verification Report.
Review by the Marriage Assistance Committee.
The Committee may:
Approve the application.
Partially approve the application.
Reject the application.
9. Utilization of Funds
Wherever possible:
Payments shall be made directly to the service provider.
Proper financial records shall be maintained.
Cash payments shall be avoided as far as possible.
10. Fraud Prevention
If it is found that:
False or forged documents have been submitted.
Incorrect information has been provided.
Assistance has been misused.
The Foundation may:
Cancel the application.
Suspend future assistance.
Initiate legal action wherever necessary.
11. Beneficiary Dignity
The Foundation shall:
Not publish photographs or videos without written consent.
Never use beneficiaries for publicity purposes.
Respect the dignity, privacy, and confidentiality of every beneficiary.
12. Post-Marriage Follow-up
Wherever feasible, the Foundation may:
Verify the successful completion of the marriage.
Maintain a brief record of assistance utilized.
Provide further guidance or counselling if required.
13. Record Management
A separate file shall be maintained for each beneficiary containing:
Marriage Assistance ID.
Application Form.
Verification Report.
Approval Letter.
Payment Records.
Case Closure Report.
14. Annual Review
This scheme shall be reviewed annually to improve its effectiveness, transparency, and overall impact.
🌸 Special Initiative (Recommended Program)
“Divyadoot Kanya Samman Abhiyan”
Under this initiative, the Foundation may:
Recognize and promote Dowry-Free Marriages.
Organize Community Marriage Programs in the future, subject to available resources and organizational planning.
ye sewaye future mein start hogi jab ngo or badha ho jayega…..
Important: This SOP is a draft prepared for the Foundation’s internal operations. Before launching ambulance services, all applicable licenses, approvals, and legal requirements prescribed by the respective State Health Department, Transport Department, and other competent authorities must be obtained and complied with.
1. Purpose
The purpose of Divyadoot India Welfare Foundation is to provide timely, safe, and dignified ambulance services to needy patients so that no life is put at risk due to delays in receiving medical treatment.
2. Scope of Services
Subject to available resources, the Foundation may provide the following ambulance services:
Emergency patient transportation.
Inter-Hospital Transfer.
Transportation of patients from the hospital to their home after discharge.
Regular transportation for patients undergoing dialysis, cancer treatment, chemotherapy, or similar medical care (where feasible).
Free or subsidized ambulance services for economically weaker patients.
3. Principles of Service
The Foundation shall operate its ambulance services based on the following principles:
Human life is of utmost importance.
No discrimination shall be made based on religion, caste, gender, language, or region.
Every patient shall be treated with dignity and respect.
Drivers and staff shall behave with compassion and professionalism toward patients and their families.
4. Ambulance Request Process
When an ambulance request is received through the helpline or mobile number, the following information shall be collected:
Patient’s Name.
Age.
Residential Address.
Name of the Hospital.
Brief Description of the illness or emergency.
Contact Number.
The nearest available ambulance shall be dispatched.
Each request shall be assigned a unique Ambulance Case ID.
5. Priority of Services
If multiple emergency calls are received simultaneously, priority may be given in the following order:
Life-threatening emergencies.
ICU and critically ill patients.
Accident victims.
Newborns and pregnant women (where applicable).
Other patients.
6. Responsibilities of the Driver
Every ambulance driver shall:
Hold a valid driving license.
Drive safely and responsibly.
Conduct daily vehicle inspections.
Treat patients and attendants politely.
Never operate the ambulance under the influence of alcohol or narcotic substances.
7. Responsibilities of Ambulance Staff
Ambulance staff shall:
Maintain patient confidentiality.
Provide first aid, where appropriately trained.
Coordinate with hospital staff.
Maintain accurate patient and service records.
8. Equipment Available in the Ambulance
Depending on available resources, each ambulance may include:
Oxygen Cylinder.
First Aid Kit.
Stretcher.
Wheelchair (where feasible).
Essential Safety Equipment.
Fire Extinguisher.
GPS Tracking System (where available).
9. Service Charges Policy
The Foundation may adopt any of the following service models:
Free ambulance service for economically weaker patients.
Nominal service charges for other beneficiaries.
Sponsored ambulance services supported through CSR initiatives or donations.
The applicable service charges shall be clearly published on the Foundation’s official website.
10. Record Management
The Foundation shall maintain records for every ambulance service, including:
Ambulance Case ID.
Date and Time of the Call.
Patient’s Name.
Pickup Location.
Destination Hospital.
Driver’s Name.
Type of Service Provided.
Payment Details (where applicable).
11. Safety & Maintenance
The Foundation shall ensure:
Regular vehicle servicing.
Periodic inspection of oxygen cylinders and medical equipment.
Proper cleaning and infection control.
Sanitization after every patient transport.
12. Grievance Redressal
Any patient or family member may submit a complaint regarding ambulance services.
The Foundation shall review every complaint within a reasonable period and take appropriate corrective action.
13. Prohibited Activities
Ambulance drivers and staff shall not:
Demand extra money from patients or their families.
Misbehave with patients or attendants.
Recommend or refer patients to private hospitals for personal commission or financial benefit.
Share confidential patient information without authorization.
14. Transparency
The Foundation shall:
Maintain complete records of every ambulance trip.
Publish an Annual Ambulance Service Report, where appropriate.
Periodically review and improve the quality of services.
15. Policy Review
This policy shall be reviewed annually, and necessary amendments may be made to improve operational efficiency, legal compliance, and service quality.
🚑 Special Project
“Divyadoot Life Saver Ambulance Service”
Under this initiative, the Foundation may provide:
24×7 Emergency Helpline.
Free or subsidized ambulance services for economically weaker patients.
Oxygen-equipped ambulances (subject to available resources).
Coordination with hospitals and healthcare institutions.
Special emergency ambulance support during natural disasters and public emergencies.
ye sewaye future mein start hogi jab ngo or badha ho jayega…..
Important: This service is highly sensitive in nature. It shall be operated in accordance with the applicable laws, regulations, and guidelines issued by the Local Health Department, Municipal Authorities, and other competent authorities. The Foundation shall always respect the religious beliefs, cultural traditions, and emotions of the bereaved families.
1. Purpose
The purpose of Divyadoot India Welfare Foundation is to provide a dignified and safe Dead Body Freezer Box Service to economically weaker and needy families, ensuring that the mortal remains are preserved at an appropriate temperature until the final funeral arrangements are completed.
2. Scope of Service
This service may be provided in the following situations:
After the death of a family member.
Until relatives arrive from distant locations.
When the funeral is delayed due to unavoidable circumstances.
Until the completion of legal or administrative formalities (where applicable).
3. Eligibility
The service may be provided to:
Economically weaker families.
General public (as per the Foundation’s service charge policy).
Hospitals requesting the service (where arrangements are available).
Police or Government authorities (where appropriate).
4. Service Request Process
At the time of booking, the following information shall be collected:
Name of the Deceased.
Age.
Date and Time of Death.
Location.
Name of the Contact Person.
Mobile Number.
Required Duration of Service.
Death Certificate or Hospital Confirmation (where available).
Each request shall be assigned a unique Freezer Service Case ID.
5. Delivery Process
The Foundation shall follow the following procedure:
Receive the service request.
Allocate an available freezer box.
Deliver the freezer box through trained staff.
Explain the proper usage instructions to the family.
Obtain acknowledgement through a receiving form.
6. Terms of Use
The freezer box shall be used only for preserving the mortal remains.
The following conditions shall apply:
The equipment shall not be opened or modified without authorization from the Foundation.
Continuous electricity supply must be ensured during usage.
Any technical issue shall be immediately reported to the Foundation.
7. Hygiene & Infection Control
After every use, the Foundation shall ensure:
Complete cleaning of the freezer box.
Proper disinfection and sanitization.
Technical inspection.
Quality testing before the next use.
8. Responsibilities of Staff
Foundation staff shall:
Treat the bereaved family with dignity and compassion.
Respect religious and cultural traditions.
Provide timely service.
Handle equipment safely and professionally.
Maintain complete confidentiality.
9. Responsibilities of the Family
The family shall:
Use the equipment carefully.
Immediately report any damage or malfunction.
Return the equipment within the agreed period (where applicable).
Ensure continuous electricity supply during operation.
10. Service Charges Policy
The Foundation may adopt the following service models:
Free service for economically weaker families.
Nominal service charges for general beneficiaries.
CSR or Donor-Sponsored Services.
If a Security Deposit is required, the Foundation shall publish a separate and transparent policy regarding its collection and refund.
11. Record Management
The Foundation shall maintain records including:
Freezer Service Case ID.
Name of the Deceased.
Date of Service.
Service Location.
Delivery Time.
Return Time.
Equipment Condition.
Service Charges (where applicable).
12. Prohibited Activities
The following activities are strictly prohibited:
Using the freezer box for any purpose other than preserving mortal remains.
Handing over the equipment to any third party without authorization.
Tampering with the equipment.
Misbehavior with Foundation staff.
13. Grievance Redressal
Family members may submit complaints regarding the service.
The Foundation shall review every complaint fairly and take necessary corrective measures.
14. Respect & Sensitivity
The Foundation shall ensure that:
Every employee behaves with compassion and sensitivity toward grieving families.
No inappropriate publicity is made using the service.
Photographs or videos are never taken without prior permission.
15. Quality Control
The Foundation shall ensure:
Regular technical inspections.
Temperature monitoring.
Electrical safety testing.
Annual servicing and maintenance of all freezer units.
16. Policy Review
This Standard Operating Procedure shall be reviewed annually, and necessary amendments shall be made to improve service quality, operational efficiency, and legal compliance.
⚠ Important Legal Advisory
If a death is suspicious, accidental, or under legal investigation, the Foundation shall not interfere with the procedures of the Police, Hospital, or any competent authority. The Freezer Box Service shall be provided only after ensuring compliance with all applicable legal requirements and official procedures.
ye sewaye future mein start hogi jab ngo or badha ho jayega…..
Important: This service is highly sensitive and must always be provided with dignity and compassion. The Foundation shall respect the religious, cultural, and social beliefs of every family. The service shall operate in accordance with all applicable laws and local administrative regulations. Services shall generally be provided on a First Come, First Served basis, subject to availability.
1. Purpose
The purpose of Divyadoot India Welfare Foundation is to ensure that every individual receives dignity, respect, and compassion during their final journey. The Foundation aims to provide Hearse Vehicle (Moksh Vahini) Services to economically weaker families to facilitate a respectful final farewell.
2. Scope of Service
Subject to available resources, the Foundation may provide:
Transportation of the deceased from home to the crematorium or burial ground.
Transportation from the hospital to the funeral location.
Transportation of mortal remains from one city to another (where feasible).
Coordination with Government authorities during natural disasters or mass casualty incidents.
3. Eligibility
The service may be available to:
Economically weaker families.
General public (as per the Foundation’s service charge policy).
Hospitals or Government authorities (where appropriate).
4. Service Request Process
At the time of booking, the following details shall be collected:
Name of the Deceased.
Age.
Place of Death.
Funeral Destination.
Name of the Contact Person.
Mobile Number.
Estimated Time of Service.
Death Certificate or Hospital Confirmation (where available).
Each request shall be assigned a unique Moksh Vahini Case ID.
5. Vehicle Operations
The Foundation shall ensure that:
The vehicle reaches the location on time.
The driver follows the designated route.
Dignity and peace are maintained throughout the journey.
Religious and cultural customs of the family are respected.
6. Responsibilities of the Driver
Every driver shall:
Hold a valid driving license.
Conduct regular vehicle inspections.
Treat grieving families with courtesy and compassion.
Maintain punctuality.
Keep the vehicle clean and well-maintained.
Avoid any inappropriate remarks or behavior.
7. Code of Conduct for Staff
All Foundation staff shall:
Show empathy and sensitivity toward bereaved families.
Respect all religious and cultural traditions.
Maintain complete confidentiality.
Never discriminate on any grounds.
8. Vehicle Hygiene
After every service, the Foundation shall ensure:
Complete cleaning of the vehicle.
Proper sanitization and infection control (where necessary).
Technical inspection.
Inspection of fuel levels and essential equipment.
9. Service Charges Policy
The Foundation may adopt the following models:
Free service for extremely poor families.
Nominal service charges for the general public.
CSR or donor-sponsored services.
All applicable charges shall be clearly communicated in advance.
10. Record Management
The Foundation shall maintain records including:
Name of the Deceased.
Date of Service.
Pickup Location.
Destination.
Driver’s Name.
Vehicle Number.
Payment Details (where applicable).
11. Prohibited Activities
The following activities are strictly prohibited:
Using the vehicle for personal or commercial purposes.
Providing the vehicle to another organization without authorization.
Demanding extra money from grieving families.
Sharing photographs or videos on social media without written permission.
12. Grievance Redressal
Any family member may submit a complaint regarding the service.
The Foundation shall review every complaint according to its grievance redressal procedure and take appropriate corrective action.
13. Respect & Confidentiality
The Foundation shall ensure that:
The dignity of the deceased and the bereaved family is always maintained.
No publicity or promotional activity is undertaken without written consent.
Personal information remains secure and confidential.
14. Quality Control
The Foundation shall ensure:
Regular vehicle servicing.
Periodic staff training.
Continuous evaluation of service quality.
Maintenance of beneficiary feedback records.
15. Disaster & Special Circumstances
During major accidents, natural disasters, pandemics, or other emergencies, the Foundation may coordinate with Government authorities and provide Hearse Vehicle services based on available resources.
16. Policy Review
This policy shall be reviewed annually, and necessary amendments shall be made to improve service quality, operational efficiency, and compliance with applicable laws.
ye sewaye future mein start hogi jab ngo or badha ho jayega…..
Important: This policy has been developed to ensure coordination with the National Disaster Management Authority (NDMA), State Disaster Management Authorities (SDMA), District Administration, Police, Health Department, and other relevant Government agencies. The Foundation shall function as a supporting humanitarian organization and shall not replace the role or authority of any Government agency.
1. Purpose
The purpose of Divyadoot India Welfare Foundation is to provide timely, transparent, dignified, and safe relief and rehabilitation assistance to individuals and communities affected by natural or human-made disasters.
2. Scope of Disasters
Subject to available resources, the Foundation may provide disaster relief during:
Floods
Earthquakes
Fire Incidents
Cyclones and Storms
Landslides
Heatwaves
Cold Waves
Pandemics and Infectious Disease Outbreaks
Major Road Accidents
Industrial Accidents
Other Local Emergency Situations
3. Relief Services
Depending on available resources, the Foundation may provide the following assistance:
Food Assistance
Ready-to-eat meals.
Ration kits.
Safe drinking water.
Medical Assistance
First Aid.
Medicines.
Ambulance coordination.
Hospital referrals.
Shelter Support
Temporary Shelter.
Blankets.
Tarpaulins.
Essential daily-use materials.
Relief Materials
Clothing.
Hygiene kits.
Essential supplies for women and children.
School kits (where required).
4. Emergency Response Team (ERT)
The Foundation may establish an Emergency Response Team (ERT) consisting of:
Team Leader.
Medical Volunteers.
Logistics Coordinator.
Food Distribution Team.
Communication Officer.
Volunteer Coordinator.
5. Disaster Response Procedure
The Foundation shall follow the following process:
Receive information regarding the disaster.
Conduct an initial assessment of the situation.
Coordinate with the District Administration and local authorities.
Deploy relief teams where safe and feasible.
Distribute relief materials.
Maintain complete records of all relief activities.
6. Volunteer Safety
During relief operations:
Volunteers shall receive necessary safety instructions.
Volunteers shall not enter high-risk areas without proper preparation and authorization.
Personal Protective Equipment (PPE) shall be provided wherever necessary.
7. Relief Distribution
During distribution:
Assistance shall be provided based on actual need.
Every beneficiary shall be treated with dignity and respect.
Proper crowd management shall be maintained.
Distribution records shall be maintained wherever feasible.
8. Priority Beneficiaries
Priority may be given to:
Children.
Pregnant Women.
Senior Citizens.
Persons with Disabilities.
Critically ill individuals.
9. Financial Transparency
The Foundation shall ensure that:
Separate financial records are maintained for Disaster Relief Donations.
Details of fund utilization are properly documented.
Summary reports may be published whenever appropriate.
10. Media & Communication
The Foundation shall ensure that:
Only authorized representatives communicate official information.
The dignity and privacy of disaster victims are respected.
No sensitive photographs or videos are published without proper permission.
11. Coordination with Government Authorities
The Foundation shall coordinate with:
District Administration.
Police Department.
Health Department.
Local Government Bodies.
Other recognized disaster relief organizations.
12. Grievance Redressal
Any beneficiary or volunteer may submit a complaint regarding relief operations.
The Foundation shall review every complaint fairly and take appropriate corrective action.
13. Record Management
The Foundation shall maintain records for every relief operation, including:
Relief Campaign ID.
Location.
Date.
Estimated Number of Beneficiaries.
Details of Relief Materials Distributed.
List of Volunteers.
Expenditure Details.
14. Rehabilitation Support
Following a disaster, the Foundation may provide assistance based on available resources, including:
Limited support for house repairs.
Educational materials.
Livelihood assistance.
Psychosocial and emotional support (where feasible).
15. Policy Review
This policy shall be reviewed annually, and necessary amendments shall be made based on operational experience, legal requirements, and best humanitarian practices to ensure continuous improvement in disaster response services.
ye sewaye future mein start hogi jab ngo or badha ho jayega…..
(Standard Operating Procedure – SOP)
Important: Volunteers are the greatest strength of the Foundation. This policy ensures that every volunteer serves society in a safe, disciplined, respectful, transparent, and professional manner.
1. Purpose
The purpose of this policy is to establish clear guidelines for the recruitment, training, responsibilities, conduct, safety, and management of volunteers, ensuring that all Foundation services are delivered efficiently, ethically, and professionally.
2. Who Can Become a Volunteer?
The following individuals may become volunteers:
Indian citizens aged 18 years or above.
College and university students (with necessary permissions).
Doctors, Nurses, Lawyers, Teachers, Social Workers, and other professionals.
Retired Government and Private Sector employees.
Corporate employees participating through CSR Volunteering Programs.
3. Registration Process
Every volunteer shall:
Complete the Volunteer Application Form.
Submit a valid Identity Proof.
Submit one Passport-size Photograph.
Provide an Emergency Contact.
Accept and sign the Foundation’s Code of Conduct.
Where required, the Foundation may also conduct:
Police Verification.
Background Verification.
4. Training
Before starting their volunteer service, every volunteer shall receive orientation and training on:
Introduction to the Foundation.
Professional conduct with beneficiaries.
Emergency response procedures.
Basic First Aid (where feasible).
Child and Women Protection.
Sensitive care for Senior Citizens.
Confidentiality and Data Protection.
5. Responsibilities of Volunteers
Every volunteer shall:
Provide services punctually.
Treat beneficiaries with dignity and respect.
Follow all Foundation policies and procedures.
Work with teamwork and cooperation.
Report any issue or concern immediately.
Maintain and protect the reputation of the Foundation.
6. Rights of Volunteers
Every volunteer has the right to receive:
A safe working environment.
Respectful treatment.
Appropriate training and guidance.
Opportunities to provide suggestions and feedback.
Volunteer Identity Card (ID Card).
Volunteer Service Certificate (where applicable).
7. Code of Conduct
Every volunteer shall:
Perform duties honestly, fairly, and with integrity.
Avoid all forms of discrimination.
Respect every beneficiary regardless of background.
Never use the Foundation’s name for personal benefit.
Never disclose confidential Foundation information on social media or any public platform.
8. Prohibited Activities
Volunteers shall not:
Accept money from beneficiaries.
Accept gifts, commissions, or personal benefits (except where permitted under Foundation policy).
Perform volunteer duties while under the influence of alcohol or drugs.
Engage in harassment, violence, abuse, or any inappropriate behavior.
Collect donations in the Foundation’s name without prior written authorization.
9. Confidentiality
Every volunteer shall:
Maintain confidentiality of patients, beneficiaries, and donors.
Not share photographs, videos, personal information, or official documents without prior permission.
10. Safety
The Foundation shall:
Provide volunteers with necessary safety instructions.
Take reasonable measures to ensure safety in high-risk areas.
Provide protective equipment whenever required.
11. Volunteer Identity Card
Every authorized volunteer shall be issued:
Volunteer ID Card.
Unique Volunteer Identification Number.
12. Performance Evaluation
The Foundation may periodically evaluate volunteers based on:
Punctuality.
Behaviour and professionalism.
Quality of service.
Teamwork.
Discipline.
Outstanding volunteers may be recognized and honored by the Foundation.
13. Disciplinary Action
If a volunteer:
Damages the reputation of the Foundation.
Commits fraud.
Exploits beneficiaries.
Seriously violates Foundation rules or policies.
The Foundation may take disciplinary action including:
Written Warning.
Suspension.
Termination of Volunteer Membership.
14. Termination of Volunteer Service
A volunteer may resign at any time by submitting written notice.
The Foundation may terminate volunteer services for valid reasons in accordance with its policies.
15. Record Management
The Foundation shall maintain the following records for every volunteer:
Volunteer ID.
Application Form.
Training Records.
Attendance Records.
Service History.
Performance Evaluation Reports.
These records shall be maintained securely and confidentially in accordance with the Foundation’s record management policies.
ye sewaye future mein start hogi jab ngo or badha ho jayega…..
1. Purpose
The purpose of this policy is to ensure that all financial resources of Divyadoot India Welfare Foundation are managed with integrity, transparency, accountability, and full legal compliance, while maintaining proper financial records and responsible utilization of funds.
2. Financial Principles
The Foundation shall operate according to the following financial principles:
Transparency
Accountability
Integrity
Legal Compliance
Proper Documentation
3. Sources of Funds
Subject to applicable laws, the Foundation may receive funds from the following sources:
Individual Donations
CSR Contributions
Crowdfunding Campaigns
Corporate Donations
Grants from Foundations and Trusts
Government Grants (where eligible)
Other lawful sources
4. Banking Policy
The Foundation shall ensure that:
A separate bank account is maintained in the name of the Foundation.
Personal bank accounts shall never be used for Foundation funds.
All financial transactions shall, as far as possible, be conducted through banking channels.
Bank account details and records shall be maintained securely.
5. Cash Management
The Foundation shall follow the following practices:
Cash transactions shall be kept to a minimum.
Cash received shall be deposited into the bank promptly.
Every cash payment shall be supported by a proper payment voucher.
Regular cash verification and reconciliation shall be conducted.
6. Donation Management
For every donation received, the Foundation shall:
Issue an official receipt.
Maintain donor records (where available).
Record the purpose of the donation.
Ensure that donations received for a specific project are utilized only for that intended purpose.
7. Expense Management
Every expenditure shall:
Be within the approved budget.
Be authorized by the competent authority.
Be supported by valid bills, invoices, and relevant documents.
8. Procurement Policy
All procurement activities shall be based on the principles of:
Quality
Fair Pricing
Transparency
For major purchases, quotations from multiple vendors shall be obtained wherever feasible to ensure fair pricing and transparency.
9. Budget Management
For every financial year, the Foundation shall:
Prepare an Annual Budget.
Maintain separate budgets for different projects and programs.
Periodically review and revise budgets whenever necessary.
10. Accounting
The Foundation shall:
Maintain proper books of accounts.
Record all income and expenditure.
Perform regular bank reconciliations.
Follow accepted accounting standards and financial reporting practices.
11. Audit
The Foundation shall:
Conduct an annual audit through an independent Chartered Accountant.
Maintain audit reports securely.
Submit audit reports to the appropriate authorities wherever legally required.
12. Financial Transparency
The Foundation shall:
Prepare an Annual Financial Report.
Provide necessary financial information to maintain donor confidence.
Make all legally required financial disclosures in accordance with applicable laws.
13. Fraud Prevention
The Foundation shall:
Reject forged or fraudulent bills and invoices.
Prevent duplicate payments.
Investigate financial irregularities.
Take appropriate disciplinary and legal action whenever necessary.
14. Conflict of Interest
If any Trustee, Officer, or Employee has a personal interest in a financial decision, that individual shall disclose the conflict and abstain from participating in the decision-making process.
15. Record Preservation
The Foundation shall securely maintain financial records, including:
Bills
Payment Vouchers
Bank Statements
Audit Reports
Tax-related Documents
These records shall be preserved for the legally prescribed retention period.
16. Digital Payments
The Foundation may accept payments through:
UPI
NEFT / RTGS / IMPS
Debit Cards
Credit Cards
Payment Gateway
Net Banking
Complete records of all digital transactions shall be maintained.
17. Policy Review
This Financial Management & Accounting Policy shall be reviewed annually and updated whenever necessary to ensure compliance with applicable laws, accounting standards, and the Foundation’s operational requirements.
ye sewaye future mein start hogi jab ngo or badha ho jayega…..
(Standard Operating Procedure – SOP)
Important: This is a professional draft. Before implementation, it should be finalized in accordance with the applicable Indian Labour Laws, Minimum Wages Act, Social Security Laws, Occupational Safety Regulations, and other relevant legal provisions.
1. Purpose
The purpose of this policy is to establish a clear, transparent, and fair system for the recruitment, training, employment conditions, discipline, safety, welfare, and overall management of employees within the Foundation.
2. Scope of the Policy
This policy shall apply to:
Permanent Employees
Contract Employees
Part-Time Employees
Project-Based Employees
Interns / Trainees
3. Recruitment
The Foundation shall follow the following recruitment principles:
Merit-Based Selection
Equal Employment Opportunity
Non-Discrimination
Transparent Recruitment Process
The recruitment process may include:
Submission of Application
Personal Interview
Document Verification
Reference Verification (where required)
4. Appointment Letter
Every employee shall receive an official Appointment Letter specifying:
Designation
Place of Posting
Salary / Compensation
Probation Period (if applicable)
Working Hours
Terms & Conditions of Employment
5. Probation Period
The Foundation may prescribe a probation period for newly appointed employees.
During this period, the employee’s:
Performance
Discipline
Professional Conduct
Suitability for the role
shall be evaluated before confirmation of employment.
6. Working Hours
The Foundation shall specify official working hours in accordance with organizational requirements and applicable labour laws.
Employees are expected to:
Report to duty on time.
Maintain regular attendance.
Follow office timings and schedules.
Perform assigned duties responsibly.
7. Attendance & Leave
Employees shall follow the Foundation’s attendance and leave rules.
The Foundation may provide:
Casual Leave
Sick Leave
Earned Leave
Maternity Leave
Paternity Leave (where applicable)
Leave Without Pay (subject to approval)
8. Salary & Benefits
The Foundation shall ensure:
Timely payment of salaries.
Compliance with statutory requirements.
Payment through banking channels wherever possible.
Benefits according to applicable laws and organizational policies.
9. Employee Responsibilities
Every employee shall:
Perform duties honestly and professionally.
Follow all Foundation policies.
Protect the Foundation’s reputation.
Maintain confidentiality.
Respect colleagues, volunteers, donors, and beneficiaries.
Use Foundation resources responsibly.
10. Code of Conduct
Employees shall:
Maintain honesty and integrity.
Avoid discrimination.
Treat every beneficiary with dignity and respect.
Avoid conflicts of interest.
Refrain from accepting unauthorized gifts, commissions, or personal benefits.
11. Workplace Safety
The Foundation shall strive to provide:
Safe working conditions.
Emergency safety procedures.
Fire safety measures.
First Aid facilities.
Necessary safety equipment wherever required.
Employees shall cooperate in maintaining workplace safety.
12. Prevention of Harassment
The Foundation maintains Zero Tolerance towards:
Sexual Harassment
Physical Harassment
Verbal Abuse
Bullying
Discrimination
Workplace Violence
Appropriate action shall be taken against any person found violating this policy.
13. Confidentiality
Employees shall:
Protect confidential organizational information.
Maintain the privacy of donors, beneficiaries, patients, and employees.
Not disclose confidential information without proper authorization.
14. Performance Evaluation
The Foundation may periodically evaluate employees based on:
Quality of Work
Attendance
Discipline
Professional Behaviour
Teamwork
Efficiency
Commitment to Organizational Values
Outstanding employees may receive appreciation, awards, promotions, or additional responsibilities.
15. Training & Professional Development
The Foundation may organize:
Orientation Programs
Professional Skill Development
Leadership Training
Safety Training
Legal Compliance Training
Digital Skills Training
to improve employee performance and organizational effectiveness.
16. Disciplinary Action
The Foundation may take disciplinary action in cases involving:
Misconduct
Negligence
Fraud
Theft
Misuse of Foundation Property
Breach of Confidentiality
Serious Violation of Organizational Policies
Disciplinary measures may include:
Verbal Warning
Written Warning
Suspension
Termination of Employment
Legal Action (where applicable)
17. Resignation & Termination
Employees may resign by providing written notice as prescribed by their employment terms.
The Foundation may terminate employment for valid reasons in accordance with organizational policies and applicable labour laws.
18. Record Management
The Foundation shall maintain secure employee records, including:
Employee ID
Employment Application
Appointment Letter
Identity Documents
Attendance Records
Salary Records
Leave Records
Performance Evaluation Reports
Training Records
Disciplinary Records
Resignation / Exit Documents
19. Equal Opportunity
The Foundation is committed to providing equal employment opportunities without discrimination based on:
Religion
Caste
Gender
Language
Region
Disability
Social Background
Employment decisions shall be based solely on merit, qualifications, and organizational requirements.
20. Policy Review
This Human Resource (HR) Policy shall be reviewed periodically and updated whenever necessary to ensure compliance with applicable labour laws, organizational growth, and best HR practices.
ye sewaye future mein start hogi jab ngo or badha ho jayega…..
HFK Foundation is a non-profit organization committed to transforming the lives of rural youth through Health, Education, and Sports. Guided by the visionary leadership of Mr. Aquib Khan, the Foundation works to create opportunities that inspire confidence, develop skills, and build self-reliant communities.
With a strong foundation of corporate leadership, financial expertise, and social responsibility, HFK Foundation believes that every young individual deserves equal access to quality education, better healthcare, and opportunities to excel in sports. Through impactful initiatives, awareness programs, and community engagement, we strive to nurture talent, promote healthy living, and empower the next generation of rural India.
Our mission is not only to support communities today but to create sustainable change that positively impacts future generations.
What We Believe In
Our Core Values
At Divyadoot India Welfare Foundation, our core values inspire every action we take. Guided by compassion, integrity, respect, and selfless service, we are committed to supporting individuals and families in need while creating a caring, inclusive, and dignified society for all.
🤝
Community Unity
We believe that unity is our greatest strength. By bringing people together, we foster collaboration, mutual respect, and collective progress for the betterment of society.
🔍
Transparency
Maintaining honesty and accountability in every initiative.
⚖️
Equality
Providing services without discrimination of caste, religion, gender, or financial status.
🌿
Empowerment & Development
Working tirelessly to create lasting social impact through dedicated service.
🤲
Selfless Service
Serving society with dedication, integrity, and a spirit of volunteerism.
🚀
Innovation
We embrace modern approaches — from digital literacy programs to social media awareness — to meet communities where they are in the 21st century.
Numbers That Matter
Our Impact So Far
5,000+
2,000+
1,000+
10,000+
What We Believe In
Why Join Us DIWF
Become a part of Divyadoot India Welfare Foundation and help us make a meaningful difference in the lives of those who need it most. Together, we can provide emergency medical assistance, shelter, food, ambulance services, and compassionate care, bringing hope and dignity to countless individuals and families.
Our trust operates across India with a vision to extend charitable work beyond borders with appropriate government approvals.
From education and healthcare to animal welfare and disaster relief — we address the complete spectrum of human and community needs.
We operate under full legal compliance with the Indian Trusts Act, with regular audits and government-approved financial management.
All donations are eligible for tax deduction under Section 80G of the Income Tax Act, 1961 — giving back even as you give forward.
Join a growing network of like-minded individuals, NGOs, and organizations working toward a more equitable and compassionate society.
Your involvement — as a donor, volunteer, or trustee — directly transforms lives in education, health, and community development.